Frequently Asked Questions

Everything you need to know about GAME Wallet

GAME Wallet allows you to combine your Reward Card points and GAME Gift Cards into one handy online wallet. The benefit of this is that even if you forget your gift cards when you’re shopping, you’ll still be able to use them through your wallet, so you never need to worry. Your GAME Wallet will also store any credit you have from trading-in your old games, consoles or tech.

You can now use your GAME Wallet online at www.game.co.uk.

And don’t forget, every time you shop with GAME Wallet you’ll earn Reward points which we’ll automatically add to your Wallet.

No. We don’t access any of your contacts when you login using your Facebook, Google or any of the other approved login credentials. All we are doing is using your login ID to confirm your identity. These logins provide a much more secure way of accessing websites so is better and safer for you.

Definitely not. We’re doing this to give you a more secure log-in.

The GAME Wallet website shows you all transactions you've made using GAME Wallet.

Now Instore and Online!

Why not use your Wallet on www.game.co.uk?

You can use GAME Wallet in any GAME store. You can use it to make purchases as well as adding any credit when you trade-in your unwanted games, consoles or tech.

There is no charge to use GAME Wallet – we wouldn’t be that mean! All you need to do is upgrade to GAME Wallet on your GAME app or register for at www.gamewallet.co.uk 

Just shop as normal and when you get to the till tell our member of staff you want to pay by GAME Wallet. Open the GAME app on your phone and click on the ‘GAME Wallet’ icon. Press the make a purchase button and a barcode will appear. We’ll scan your barcode and complete your transaction.

You can use Wallet as a part payment method, top-up funds to your Wallet before you shop online or just something extra to it in store. We've thought of everything!

No. You can still earn and use your Reward points if you have your Reward Card on you, but you won't be able to use the other funds in your Wallet. Any points earned or redeemed will be automatically updated in your GAME Wallet.

No, this is a totally new service. It builds on some of the ideas of our old GAME Wallet service.

No you will not be able to reinstate any funds you had on the previous GAME Wallet, this is a totally new service for our customers.

There are two ways to get a GAME Wallet.

1. If you’ve already got the GAME app, all you need to do is update to the latest version. The My Card section will be updated to GAME Wallet. When you upgrade we'll ask you to log in with your Facebook, Google, Microsoft or other approved login credentials. This type of login is used by a wide number of sites and means you don't have to worry about remembering different logins or passwords. Once you’ve logged in, you’re good to go. If you don’t have the GAME app you can download it for free – simply search for GAME Reward in your app store.

2. Alternatively, you can get a GAME Wallet by registering at this website. As with the app, when you first register we’ll ask you to login using your Federated ID details. This type of login is used by a wide number of sites and means you don't have to worry about remembering different logins or passwords. Once you’ve logged in, if you’ve already got a Reward Card our clever system should be able to track you down through our records simply by giving us your email address. Simple as that! We’d probably recommend getting the GAME app as well though – it just makes sense. I suppose we would say that, but seriously you’ll need the GAME app to use your GAME Wallet in-store. It’s easy to download – just go to your app store and search for GAME Reward.

Everything you need to know about signing up to GAME Wallet

A number of sites use this login system. It means you won’t have to remember another ID and password to use GAME Wallet, keeping things nice and simple. We’ve picked some of the most widely used logons at the moment and will add to these in the future.

No, we use the login credentials from Facebook, Google, Microsoft and have recently added Twitter and Steam to confirm your identity. Your purchases in GAME Wallet will not be shared with Facebook or any of our other federated login partners.

You’ll need to use one of these to start using GAME Wallet.  If you don’t have one of these accounts already, you’ll need to create one. You can use an existing email address to create an account with any of the Federated ID providers we use. Once you’ve created an account with Facebook, Google, Microsoft, Twitter or Steam, sign up to GAME Wallet using this account.

You’ll need to use one of these to start using GAME Wallet.  If you don’t have one of these accounts already, you’ll need to create one. You can use an existing email address to create an account with any of the Federated ID providers we use. Once you’ve created an account with Facebook, Google, Microsoft, Twitter or Steam, sign up to GAME Wallet using this account.

No, they won't be linked. If you want to access your game.co.uk account you'll need to use the login details you created when you signed up for an online account.

You can use GAME Wallet for in-store and online purchases at GAME, trade-ins and top-ups. You can also top-up online into your Wallet account, onto any giftcards you have stored or as part of making a purchase.

Everything you need to know about linking Reward Cards, Gift Cards and adding funds

You don’t need a Gift Card to create your GAME Wallet, but if you’ve got some GAME Gift Cards already then it makes sense to add them to your Wallet.

Adding Gift Cards to your Wallet makes it easier for you to pay for things in-store and online (and in-game for selected games in the future). Plus if you misplace your Gift Cards you’ll still be able to use them with your Wallet.

On the website, sign in and go to the Funds tab where you’ll see a Manage button. Click this and it will let you add the PAN and PIN from the card.

The PAN is the long number (19 digits) on either the front or back of your card and you can get the PIN by scratching off the metallic strip of the back of the card to show the 4 characters. As soon as you have added this the balance on the gift card will show within your Wallet and you can start using these funds.

Remember you can still use the physical gift card within a store if you want.

Yes! It’s the same way as adding a card – sign in and go to the funds tab where you’ll see a Manage button.  Click on Manage and it will show all the Gift Cards you have associated with your Wallet - you can remove any Gift Cards here.

 

You don't need to remove a giftcard to use it in-store.

Yes you can. All you have to do is remove it from the Wallet it's in and then you are free to add it to another Wallet account. Just remember you'll need the PAN and PIN to add it to your Wallet. (See 'how do I add gift cards to my Wallet?' above)

Your Reward Card points will be updated in your Wallet automatically. You can also add your Gift Cards to your Wallet (See “How do I add Gifts Cards to my Wallet?” in this section).

You can add funds to your Wallet by making a trade-in instore or by asking to adds funds to your Wallet instore and presenting your App.

Online you can top-up funds, using a payment card, to your Wallet or any giftcards you have stored in your Wallet.

Yes. You'll be able to use your physical Gift Card as normal if you want to.  If you make any purchases your GAME Wallet will be updated to show the new balance available to spend.

You won’t be able to choose which funds you use first.

When using funds from your Wallet the Gift Card funds are used up first, starting with the smallest amount, then the next smallest Gift Card amount, and so on until no funds remain on your Gift Cards. When no funds are available on Gift Cards, your Reward points will be used.

One of the benefits of GAME Wallet is that even if you misplace your physical Gift Card you can still use it to make purchases through GAME Wallet. Simply use your Wallet as normal to use up the funds on your Gift Card.

If you believe your Gift Card has been stolen then contact our Customer Services team who will be able to cancel your Gift Card so no-one else can use it.

Everything you need to know if you have a problem?

If you are an existing GAME Reward customer when you sign up to the Mobile App we will try and link your Reward account to the ID (Facebook, Google, Microsoft, Steam or Twitter) you are signing in with.

This might fail if:

  • You've entered your Reward card details incorrectly. The Surname and/or Postcode need to match those on our records so that we know it's definitely you.
  • Your Reward/GAME Wallet already has an ID of the same type (Facebook, Google, Microsoft, Steam or Twitter) linked to it. You are only allowed to link 1 of each type to your Wallet. You can change your logon credentials in the settings page in the GAME Wallet User Portal.

If the problem continues please contact GAME customer support who will be able to help you.

If you make a purchase with GAME Wallet you'll be able to view your transaction history once you login to your account. 

If you’re still not happy then you can contact GAME Customer Services who can look into it for you.

If you’re having trouble logging into your Wallet there may be a problem with your preferred login ID (Facebook, Google, Microsoft, Twitter or Steam). Check that you’ve not changed your password or login credentials.

You can reset your username/password using the link we provide. Any further issues with your username then please contact GAME Customer Services.